Avalanche Strikes Hotel in the Swiss Alps, Injuring Guests

Avalanche, Alps, snow, mountain

An avalanche injured several people when it crashed into a hotel in Switzerland on Thursday afternoon.

According to The Local, the snowslide hit the restaurant of the Hotel Säntis in Schwägalp in the Swiss Alps around 4:30 p.m. local time (10:30 a.m. ET).

MORE Impacting Travel

Capitol Building in Washington, DC

President Trump Announces Deal to End Shutdown, Alleviate…

Ancient Chinese architecture

State Department Warns Americans About Traveling to China

Bed bug on a blanket

Experts Warn Travelers of Insecticide-Resistant Bed Bugs

Authorities reported that multiple people required medical treatment as a result and that police and rescue services were turning their attention to searching for people who might be missing in the aftermath.

An unidentified eyewitness told the regional daily newspaper St. Galler Tagblatt that he and his wife were seated by a window in the hotel restaurant when snow began swirling.

“Then there was a huge noise and snow piled into the back of the restaurant,” he said, adding that there were only a few people inside when the avalanche struck.

The man said one person suffered an arm injury while another had to be dug out of the snow.

The Alps in eastern Switzerland where Hotel Säntis is located have experienced anywhere from 20 to 35 inches of snow over the past three days, The Local reported, citing the SRF Meteo.

Hotel Cancels Fan's Reservation Before Super Bowl

Hotel room door

With less than a month before the Super Bowl, Michael Marshall was informed that a hotel reservation he made for the big game nearly a year ago was canceled.

“I was just in shock,” Michael Marshall told WSBV TV Channel 2’s Michael Seiden.

MORE Hotel & Resort

Sandals Montego Bay

gallery icon

2019 Travvy Awards Names Best Hotels & Resorts Around the…

Treat Your Loved Ones to These Valentine’s Day Deals

Melody Maker: Now Offering Free Entrance to Concerts

Melody Maker Cancun Brings the Party to the Beach

In addition to being a corporate travel agent, Marshall makes additional money as a stagehand, and he’s doing so behind the scenes at Sunday’s Super Bowl halftime show in Atlanta, but not without difficulty.

“I made my hotel reservations last February, so February of 2018, and everything was booked and confirmed,” Marshall explained.

Marshall had booked a room at the JW Marriott Atlanta Buckhead, but earlier this month, he received a call from the manager with bad news.

“The hotel called me and said that the corporation bought out the entire hotel a week after I made my reservation, so they waited an entire year to tell me,” he said. Apparently, the hotel is serving as a team hotel for the Los Angeles Rams.

The hotel manager apologized in a letter for the cancellation sent to Marshal on January 4th. The manager offered to honor the rate at a less luxurious property.

“They did offer me 10,000 points. I suggested more like 50,000, which is enough for one free night and they didn’t really go for that,” Marshall said.

Marshall isn’t the only one to be upset or subjected to this cancellation.

WSBV TV Channel 2 contacted the governor’s Office of Consumer Protection and received a reply from a spokesperson that read:

“We have received two complaints regarding hotels. Consumers involved in a dispute over lodging should first attempt to work with the business directly to resolve the matter. We will be reviewing closely any complaints we receive regarding this issue.”

JW Marriott never charged Marshall for the room, but he wishes they had told him about the cancellation a year ago when the corporation bought out the entire hotel a week after he made his reservation.

Because of their poor notification policies, Marshall has to stay at four different hotels over the next week, rather than just enjoying the Super Bowl game.