New Global Business Travel Report Forecasts Airfare Stability

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American Express Global Business Travel (GBT) is forecasting that airfares will remain stable in 2019 despite some fluctuations on major routes.

The Air Monitor 2019 report found that fare levels should hold steady on many of the world’s major air routes throughout the year.

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Capacity and competition are two key factors that will keep rates stable in 2019. The report finds that an increase in both of these factors, including new low-cost carriers on long-haul routes will restrain a rise in airfares on key routes from Europe and Asia-Pacific even as fuel costs rise and the economy continues to grow.

While there is evidence for fare stability, current economic and political uncertainties and developments could impact the forecast, and there are some exceptions to the optimistic forecast. Demand for premium-class seats in North America is set to outpace capacity growth, meaning increases in fares for these seats in both North America and Europe.

On the flip side, there is projected to be overcapacity on Middle Eastern routes, meaning fare decreases in both business and economy classes.

“While current global political and economic uncertainties create a challenging environment for price forecasting, it’s important for buyers to access the information and insights that help them drive better value in their air programs,” said Joakim Johansson, vice president of business development, American Express GBT. “For the Air Monitor 2019, we have developed a robust, scientific methodology that combines GBT’s own historical flight transaction data with a wide range of critical metrics that drive supply and demand, shaping pricing conditions.”

Hurtigruten Appoints Global Director, Charter & Incentive Sales

Robert Cao, Hurtigruten

WHY IT RATES: Cao has more than 30 years of sales experience, 20 of which have been within the cruise industry. —Janeen Christoff, TravelPulse Senior Writer


Hurtigruten, the world’s largest expedition cruise operator, has appointed Robert Cao as their new global director of charter and incentive sales. He is based in Miami and a member of the Americas’ leadership team, reporting through Hurtigruten Americas president, William Harber.

For Hurtigruten, Cao will oversee the successful sales and delivery of full-ship charters, as well as incentive programs and on-site corporate experiences on the company’s state-of-the-art expedition ships.

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Cao has over 30 years of sales experience, including 20 in the cruise industry, most recently from a successful career with prestigious Landry & Kling Global Cruise Events, true trailblazers and one of the world’s leading companies focusing on cruise industry meetings and events. He served in prior roles as charter, groups and incentive sales director U.S.A. for Club Med; as Mexico Country sales director for Club Med; and as international sales manager for NCL and Orient Lines.

“Robert is a global sales resource and we’re pleased to welcome him on board as Hurtigruten’s new global director. He brings incredible experience, creativity, and drive, and I’m excited to see how we can expand our charter and incentive business in collaboration with shipboard and shoreside teams,” notes William Harber.

Hurtigruten has 125 years of know-how and provides immersive experiences to some of the world’s most pristine and remote destinations, including Antarctica, Alaska, Arctic Canada and the Northwest Passage, Greenland, Iceland, Norway, Svalbard, and more. Among Hurtigruten’s many charter opportunities, three stand-out itineraries include the 10-day Svalbard Voyage–In the Realm of the Polar Bear, the nine-day West Coast Highlights–San Diego to Vancouver, and the eight-day Northeast U.S. and Atlantic Canada–Fall Foliage Discovery.

“Hurtigruten is the most innovative and experienced expedition cruise operator in the world. I’m thrilled to work with an organization that places such an emphasis on exploring new destinations aboard state-of-the-art vessels. This is the beginning of a great new adventure for me,” says Cao.


SOURCE: Hurtigruten press release.

Global Mega-trends Are Shaping New Imperatives for Travel

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As global forces continue to converge and trigger unprecedented change, the future of travel and tourism will be shaped by those companies and destinations that offer unique and meaningful experiences.

Providing personal service to sustainability-minded customers will also be critical in the evolving travel and tourism industry of the future, as will having trustworthy and responsible leadership in place.

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These are the key takeaways from a new report from the World Travel & Tourism Council (WTTC) titled “World, Transformed: Megatrends and their implications for Travel & Tourism.”

The report, produced in partnership with Bloomberg, examined how powerful global demographic, political, economic and technological forces are impacting the travel and tourism landscape. It also covers how such forces are producing different expectations among consumers and creating different obligations for businesses and policymakers in order to succeed.

One of the fastest growing sectors, travel and tourism accounts for more than 10 percent of global GDP, the WTTC said.

Sustaining such growth and reaching industry forecasts, such as the eight billion air travelers predicted by 2037, will require continuous innovation and reinvention, according to the new report.

“We live in an era of rapidly accelerating change. Powerful, global forces are fundamentally changing the way we live, work and travel at a rate we have never witnessed before. These converging forces—or megatrends—present immense opportunities for those who recognize them and adapt their strategies,” said Gloria Guevara, WTTC president, and CEO, at the launch of the report at the FITUR travel fair in Madrid.

“The challenge is for destinations and businesses to embrace the opportunities of this changing global landscape and the expectations of tomorrow’s consumers.”

Additional key report takeaways include:

—Consumers are increasingly moving beyond experiences as social currency to seeking shared experiences to deliver meaning, self-improvement and stronger connections.

—Millennials and Generation Z have little loyalty to employers or brands and are more likely to rely on personal networks than experts.

—Consumers value technology but are uncomfortable with over-automation, which seeks to replace customer interaction with intelligent bots.

—Consumers want to be treated as individuals by companies that trust their privacy, share their values, and provide authenticity.

—Travel and tourism companies will succeed by responding to the rise of ethical consumption trends and protecting the very destinations they promote.

“As these implications converge, organizations in the travel and tourism industry will need to make investments to take advantage of the new realities,” said Andrew Benett, chief commercial officer, Bloomberg Media Group. “Businesses will need to dramatically enhance their understanding of their customers—present and future—and ensure that they are maintaining a competitive edge by establishing a voice within the global conversation.”

The report outlines five areas where change will be most profound in the travel and tourism industry.

Reality, Enhanced

As people, communities, and businesses become more sophisticated in adapting new technologies for analog experiences, new ideas and beliefs are emerging about how best to live a connected life.

Online and offline experiences, as a result, are becoming increasingly integrated. More than $8.2 trillion in global expenditure is forecasted for the experience economy, in addition to an increased emphasis on physical and mental wellbeing.

With experiences at the core of travel and tourism, the sector has the potential to design meaningful, unique, frictionless and even unplugged journeys that directly respond to these changing values.

Life, Restructured

The growth of tech-powered economies such as the “gig economy” and “sharing economy” continues to create new expectations for work, life and culture.

Twenty-five percent of workers in the US and EU engage in independent work today, and the independent workforce is only going to rise. As the structure of people’s lives become more fluid and self-directed, travel will become more of a lifestyle, mobility will increasingly become communal and service-based, and businesses will need to rethink their workforce.

Data, Revolutionized

The power of data will drive a new frontier of innovation and deliver unprecedented ability to better understand and predict outcomes.

While over 180 ZB of data is expected to be generated by 2025, consumers remain uneasy when it comes to their security and privacy. These technologies offer tremendous opportunities for the travel and tourism sector, including leveraging data to build a fluid, cohesive travel experience, implementing large-scale Internet of Things, facial recognition and use of voice assistants to streamline travel.

Businesses will need to lean into brand values to guide their innovation and prioritize transparency with their consumers.

Power, Redistributed

Significant shifts in power dynamics will have dramatic effects on both local culture and global markets as technology, globalization, and population growth continue to redistribute power. These forces create new centers of social and economic influence in the East and South.

For travel and tourism organizations, merely establishing a presence in new markets won’t be enough as it will be critical to understand the future consumer. Businesses will need to invest in creating sharable moments, strive for customer service excellence and ensure their brand has a point of view in the global, social discussion.

Consumption, Reimagined

As the availability of resources and health of our planet are increasingly threatened, there is a need for responsibly balancing short and long-term priorities.

By 2050, the global population will exceed 9.7 billion and consumption of natural resources will triple. Sustainable business practices and aligning brand stories to sustainable solutions can become the core of a robust growth strategy for the travel and tourism sector. Safeguarding destinations, environmental leadership, and community health will, therefore, be integral to the customer experience.